Cancellation policy
Your right to cancel your booking may be made in writing within 24 hours of making your booking with a full refund of your deposit, or up to 8 weeks before arrival without a refund on your deposit. If you should wish to cancel after making the full payment 8 weeks prior to your booking, it may be possible to offer a refund or partial refund if Gites de Pommier is able to re-sell the booking for the same period, however this refund is by no means guaranteed. Any costs incurred in the re-selling of the booking and any additional administrative costs incurred will be deducted from the refund.
A refund in accordance with the terms above, will usually be processed the next working day; however, it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation. If cancelled or modified within 8 weeks prior arrival, or in case of no-show, the total price of the reservation will be charged. No refunds will be made for non-arrivals.
Our right to cancel
Your breach
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:
• you do not pay us when you are required to do so; or
• you break the contract between us in any way.
If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.
In the unlikely event Gites de Pommier has to cancel or make a change to your accommodation booking, the owner will use all reasonable efforts to contact the guest as soon as possible to explain what has happened and to inform the guest of the cancellation or change to the booking. A full refund will be offered to the guest in the event of the cancellation being at the fault of the Owner (for example due to serious illness of the owner).
Events outside our control
Gites de Pommier shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our control (force majeure).
In these Conditions, force majeure, means any event or consequences thereof which could not be reasonably avoided by us, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or manmade disasters, fire, adverse weather conditions and all similar events outside of our control.
If you wish to alter your booking, Gites de Pommier will use our best effort to accommodate your requirements, however, you will be obliged to pay for any additional expenses incurred as a result of alteration, for example any price differences for a later date.